How can we help?
Delivery
Where is my order?
You can quickly track the status of your order through our Quick Order Checker page. All you'll need is your email address and your order number (in your confirmation email).
If you have an account:
Log in on the My Account page to see its status.
Still Need Help?
Jump to Contact Us below.
What are my delivery options?
See all shipping options on our Shipping & Handling page.
Still Need Help?
Jump to Contact Us below.
My order has been dispatched but hasn't arrived?
Please check your dispatch email first to make sure it's en route.
DPD Direct Lite: Allow 4–13 working days. If it’s been over 25 working days, jump to Contact Us below.
Returns
How do I return an item?
See our returns page for instructions on how to send items back.
What is your returns policy?
Read the full policy here:
Mobile Fun Returns Policy
How will I know if you've received my return?
Once processed, you’ll get a confirmation email from us.
My Order
Can I request an electronic copy of my invoice?
We send a paper invoice, but if you need an e-copy, just Contact Us and we’ll email one.
Can I change or cancel my order?
Track your order here. If it’s dispatched you’ll need to return it; otherwise, Contact Us with your order ID and changes.
What do I do if an item is missing from my order that's been delivered?
Check your invoice—it may ship separately. Still missing? Contact Us.
Payments
Which payment methods can I use?
You can pay by Visa, MasterCard, Apple Pay, Klarna, Revolut or American Express.
We partner with your bank for fraud protection via Verified by Visa and Mastercard SecureCode.
How do I know if an item will work with my device?
On the product page, select the “Compatibility” tab for a device list.
When will an item be back in stock?
We update stock messages as soon as we have an arrival estimate. To reserve an item, purchase it now.
You can also register for 'Notify me when the product is in stock' alerts below the 'Add to Basket' button to receive an email when the item becomes available.
Do you have instructions or a user manual for my item?
We normally include printed instructions. If not, check the product page for an electronic copy.
My Account
How do I reset my password?
Visit the Forgotten Your Password page to reset it.
Contact Us
How do I contact customer services?
Haven't found the answer you need? Feel free to contact us!
We answer emails 7 days a week and aim to respond within 48 hours.
